| Frequently Asked Questions |
We have tried to answer some of the questions you may have, but if there is
anything that you are unsure about, please email us and we will be happy to answer any questions.
Holiday Home Details
The summary aims to give you an accurate description of the property together with several photographs. In all cases the property rental price is fully inclusive, all single beds at 3’ and doubles 5’. Should you require further details regarding the property or its location we will always be happy to give you more information.
Arrival/Departure times
Access to a property is normally at 2.00 pm on the day of commencement of your holiday and ends at 10.00 am on the day of departure. With some larger properties, to ensure adequate preparation time and cleaning, there may be a later arrival time. Details are given in the property description.
Linen
All our properties provide bed linen and towels. Almost all of our properties provide duvets but occasionally a property will have blankets only (please check details for individual properties). In most cases beds will be made up on arrival but cannot be guaranteed. For two week holidays a change of bed linen will be provided and this will be organised through your housekeeper. We do request that towels are not removed from the property and ask that you bring your own beach towels.
Cots/Travel cots
Most of our properties do not provide a cot or travel cot. Please check the property description.
Highchairs
Most of our properties do not provide high chairs. Please check the property description.
Parking
Provision for private parking is available on all of our properties. Details are given in the property description. Occasionally parking will be described as roadside, please check with our office regarding any restrictions. Please contact us if you require parking for an above average number of cars, or if you need clarification of parking facilities for example if you have a larger car.
Special Needs
To help us make sure a property is suitable please notify us at the time of booking if any members of the party have any special requirements for example health or mobility difficulties.
Mobile telephones
Please note that properties in some locations may not have mobile telephone reception. Please check if this is important to you.
Pets
Pets are allowed in many of our properties, unless otherwise stated in the details. However, we cannot accept responsibility for their safety, and they are accepted only on the understanding that they are kept under control. At no time should they be left alone unsupervised on the premises, and we request that they be kept off the furniture and not allowed in bedrooms. On occasion, although a property may specify pets are not acceptable it may be possible that the owners own dog may have been in a cottage on previous occasions. Please ask if you are choosing a property, specifically, if say a child in your party or adult is allergic to pets. We will be happy to clarify the position in more detail for you. We are getting an increasing number of enquiries of this nature, it is always worth mentioning to us at the time of booking to ensure a trouble free stay. Some property descriptions indicate an enclosed garden, please note this does not mean it is totally escape-proof.
Losses and Damage
Now and again accidents are bound to happen and any losses and damages during your holiday must be paid for. Every effort is made before your arrival to ensure everything is in place. Should you find any difficulties or damage on arrival, it is in your interest to notify the owner or housekeeper.
Damage Deposits
We do not take damage deposits on our properties, we trust that our guests will treat the properties with respect and be honest in notifying the housekeepers of problems
Cancelling your holiday
We ask for full payment at the time of booking. This lowers our administration costs and as such we are able to pass the discount to our guests.
However, should your circumstances change and you are unable to take your holiday and contact us at least three months in advance, we will at our discretion give you a refund of up to 70%.
We accept that occasionally problems do occur. If you do need to cancel for medical reasons in fairness we do need at least a weeks notice and certification of any medical problem is requested from your Doctor. This should confirm that you are not well enough to take your holiday because of illness and that the condition was not known at the time of booking. On receipt of this full reimbursement, less an administration charge of £100 will be made to you.
Satellite TV
Many properties now have satellite TV packages which can vary in available channels. Please check if this is important to you.
Tariffs
Rates are per holiday home p/w (calculated in £’s sterling) inclusive of VAT.
Our normal changeover day is either Friday or Saturday in high season. At other times depending on availability you can book on any day of the week.
For weekly holidays or SHORT BREAKS beginning on Wednesday, Thursday, Friday the rate for the following Saturday applies.
For weekly holidays or SHORT BREAKS beginning Sunday, Monday or Tuesday the rate for the previous Saturday applies.
Short Break Tariff
All of our holiday homes have full central heating and nearly all of them are available for short breaks in Spring, Autumn and Winter. At any other time short breaks are subject to availability.
Short Breaks can be for 3, 4 or 5 nights and can start on any day of the week.
3 night break - 75% of the weekly rent for the relevant Saturday date.
4 night break - 80% of the weekly rent for the relevant Saturday date.
5 night break - 85% of the weekly rent for the relevant Saturday date.
Fuel Charges
We do not make separate additional charges for fuel and central heating.
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